If you have access to your 'administration' piece, then look under Project Manager > Project Email Templates. You'll find one specific to surveys. Make sure the tokens are correct on this. Just a basic sanity check to ensure it is using the survey link itself and not something else. If this is set correctly, then go onto connect.ariba.com and log an SR. If nothing else, then you can list the SR type as a request for information about the survey piece.
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