Had a great discussion with a few individuals from Ariba. They were able to provide me with a number of useful resources to identify what key elements drive a strong supplier/customer collaboration program. I have provided a few of the links below which provide some great information.
http://thenetworkedeconomy.com/prepping-for-the-iron-man-competition/
https://ariba.webex.com/aribameetings/lsr.php?RCID=ee053fd874474b76a911c7126614b61b