Hi Karunaker--
I checked with one of my tech resources and this is a problem with IE 8 specifically--and we have seen it before. Here is the suggested course of action:
BROWSER TROUBLESHOOTING FOR INTERNET EXPLORER 8
From an Internet Explore Page, click on “Tools” and select “Internet Options” On the General tab, under “browsing history”, click on DELETE; this is where you will delete Cookies and Temporary Internet Files – click on OK
Go back to the General Tab, and always under “browsing history” click on SETTINGS and make sure that “Every time I visit the Webpage” is selected– click on OK.
Go to the Security Tab
Click on the CUSTOM LEVEL button, then
Click on INTERNET
Set as suggested:
Under ActiveX Controls and Plug-ins
- Disable “Allow previously unused ActiveX Controls to run without prompt
- Disable “Allow Scriptlets”
- Disable “Automatic Prompting for ActiveX Controls”
- Enable “Display video and animation on a webpage that does not use external media player”
- Enable “Binary and Script Behaviors”
- Prompt “Download Signed ActiveX Controls”
- Disable “Download unsigned ActiveX Controls”
- Disable “Initialize and Script ActiveX Controls not marked as safe for scripting”
- Enable “Run ActiveX Controls and Plug-ins”
- Enable “Script ActiveX Controls marked as safe for scripting”
Scroll down and under “Downloads”
- Disable “Automatic Prompting for file downloads”
- Enable “File Download”
- Enable “Font Download”
Scroll down and Under “Scripting”
- Enable Active Scripting
- Prompt Allow programmatic Clipboard access
- Disable Allow status bar updates via script
- Allow Website to prompt for information using scripted windows
- Enable Scripting for Java Applets
Click on OK
The system may ask if you are sure on changing the settings for the zone: click on Yes
In the Security Tab click on “Trusted Site”
- Click on “Add this website to the zone”
Add the link for ariba as such: *.ariba.com and click Add
Go to the Privacy Tab and click on “ADVANCED”
- Check the box “Override automatic cookie handling”
- Accept “First-Party cookies”
- Accept “Third-Party cookies”
- Check “Always allow session cookies”
Disclaimer:
These are the recommended browser configurations with IE8 and the Ariba application. Your IT department should be consulted to ensure these changes will not impact another application/tool that your company might use.